City News | City of Santa Clara

The Santa Clara City Council approved a shared mobility program that launched this week and includes electric bicycles and scooters.

Program guidelines have been established by the Public Works Department, Traffic Engineering Division and are available online.

Two vendors participate in the program – Bird and Veo. The total size of the fleet must not exceed 3,000 devices for public use. Users must download the vendor’s app and enter into a rental agreement to rent a device. Available devices will be displayed on maps in the app. To complete a trip, a user must find a suitable parking spot.

Before using a device, find out about the basic operating rules:

  • Devices must be used on the street and in designated bike lanes
  • Devices must not operate in city parks, except San Tomas Aquino/Saratoga Creek Trail
  • Runners:
    • should wear a helmet for safety
    • be over the age of 18 and hold a valid driver’s license
    • must follow all traffic rules, signals and signs
    • must ride in the bike lane or vehicle lane with the flow of traffic
    • must yield to pedestrians and walk scooters on sidewalks when parking
    • must not drive a scooter under the influence of drugs or alcohol
  • Only one driver is allowed on an electric scooter at a time
  • Passengers should park devices in an upright position and in a manner that does not block or obstruct pedestrian and cyclist access to public facilities, including:
    • any fire hydrant, call box or other emergency facility
    • rail platforms, bus benches, bus shelters and passenger waiting areas
    • electrical poles or boxes
    • time-limited parking areas, loading areas, disabled parking areas
    • within 15 feet of a sidewalk ramp
    • within 10 feet of an entrance, exit and driveway
    • in street furniture requiring pedestrian access (e.g. benches, bus shelters, receptacles, etc.)

If a device is knocked over, parked improperly, found in a prohibited area, damaged, inoperable, or on private property, the public should call or email the operator of the device through the customer service contact details 24 hours as follows. The operator is responsible for the recovery of the devices.



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The police department handles enforcement of vehicle code and city code violations. Public safety dispatchers should only be called in the following cases:

  • A device is involved in a collision
  • Runner sustains serious injury requiring medical attention

For non-emergency situations, call 408-615-5580. In an emergency, dial 9-1-1.

For general inquiries about the Shared Mobility Device Program, contact Ralph Garcia at [email protected]

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